IOGEAR wants to help its valued customers experience the full benefits of all the technology products you purchase. That’s why we offer extended support to provide customer assistance with a wide range of hardware and software issues – including performance, viruses and security concerns or problems.
This service, available 24x7, offers flexibility on incidents and is NOT limited to a single piece of equipment, providing you with peace of mind and saving you time and money. Best of all, the Extended service dcomes with a guarantee of satisfactory resolution! Get Computer Extended Support now to maximize your time and investment!
Our services are not limited to specific products. We handle a wide range of issues that you may experience in categories such as: |
Connectivity and Networking Web access, wireless, VPN and home networks |
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Set-up and add-on Install PC, components and drives; install software and devices |
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Virus, security and recovery Virus cure, privacy, spyware, data and system recovery |
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Printers and devices Printers, cameras, scanners, and more |
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Software & PC speed-up Windows, MS Office, accounting, optimize speed, startup, and more |
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Mobile and gaming Mobile devices, PC sync, MP3, GPS, cameras, home game systems and more |
Here is the list of issues we support:
We are constantly adding more products and issues supported to serve you better. If you want to suggest additions to the list of supported products and issues, please contact us.
Initial Set-up
- Desktop
- Connecting hardware peripherals
- OS activation
- MS Office installation
- Anti-virus installation
- Computer doesn't turn ON
- Blue screen of death
- Hard drive not formatted
- Hard drive not partitioned
- Computer won't boot on CD drive
- OS won't install
- Mouse not recognized
- Monitor has no display
- Monitor turned off for no reason
- Monitor display is faded
- Monitor flashes on and off
- Setting up of user account
- No Control Panel screen
- Missing Network Neighborhood / Network Places
- Driver installation issues
- USB port not working
- CD key not accepted during OS installation
- CD key not accepted during Office installation
- Can't install printer
- Cannot print
- Sound card is not working
- Can't play media files
- Can't log on to Windows
- Notebook
- OS activation
- MS Office installation
- Anti-virus installation
- Laptop doesn't turn ON
- Blue screen of death
- Hard drive not formatted
- Hard drive not partitioned
- Laptop won't boot on CD drive
- OS won't install
- Mouse not recognized
- LCD screen has no display
- LCD screen turned off for no reason
- LCD screen display is faded
- LCD screen flashes on and off
- Setting up of user account
- No Control Panel screen
- Missing Network Neighborhood / Network Places
- Driver installation issues
- USB port not working
- CD key not accepted during OS installation
- CD key not accepted during Office installation
- Can't install printer
- Cannot print
- Audio is not functioning
- Can't play media files
- Can't log on to Windows
- Built-in wireless adapter is not working
- Bluetooth adapter is not working
- Keypad not working properly
- Touchpad related problems
- Battery related problems
- Memory upgrade
- CD drive is not working properly
- CD stuck inside the drive
- PC card won't fit in the PCMCIA slot
- Laptop's USB ports don't wake up from standby
- Docking station won't work
- Notebook/laptop computer is running too hot
- Can't connect laptop to PDA / Mobile Phones
- Laptop won't hibernate
- Shortcut keys not working
Install OS
- Common OS
- OS won't install
- No Control Panel screen
- No Network Neighborhood
- Driver installation issues
- USB port not working
- CD key not accepted during OS installation
- CD key not accepted during Office installation
- Computer hangs-up
- Blue screen of death
- Hard drive not formatted
- Hard drive not partitioned
- Computer won't boot on CD drive
- Can't upgrade currrent OS to a different Windows version
- Vista
- Troubleshooting Vista Network Issues
- Troubleshooting Vista Remote Access Issues
- Troubleshooting Vista TCP/IP Issues
- Troubleshooting Vista VPN Issues
- Troubleshooting Vista Wireless Issues
- Networking between Vista and other Windows OS
- Other computers can't see Vista
- Vista can't access other computers
- Vista Connection Issues
- Vista Errors
- Vista and Domain Issues
- Vista and Firewall Issues
- Vista Internet access issues
- Vista Name Resolution Issues
- Vista Permission Issues
- Vista Print Issues
- Vista Slow Issues
- Vista Sharing Issues
- Vista driver compatibility issues
- External Drives Loose Sharing on Reboot
- Connection problem after rebooting Vista
- Reinstalling Windows XP.
- Latest Windows updates
- Windows XP stops responding at the Logon or Welcome Screen.
- Language versions of XP
- Missing disk space problem
- No available XP drivers available for Hardware in XP
- Problems installing applications as a Limited User in Windows XP
- Unmountable boot volume in Windows XP
- Disabling the startup group in Windows XP
- Copying hard drive to a new hard drive
- Error Message: Windows could not Start because the following File is missing or corrupt
- Error Message:" Windows could not Start because of a computer disk hardware configuration problem'
- Service Pack 2 will not install, invalid product key
- Service Pack 2 setup could not verify the integrity of the file.
- When trying to upgrade to a later version of SP2 with a Beta or Release Candidate version already installed setup is terminated
- Atapi.sys is currently in use, please close all programs and continue.
- After install my boot screen is a generic XP logo rather than "Windows XP Home/Pro/Tablet.Media Center Edition
- Can't delete a specific file
- Adding or removing OS components
- Changing the default language used in my OS
- Managing users/groups permissions in Windows
- Enabling Assistive Technology Preferences
- Configuring and using remote management in Windows
- Customizing my Windows Desktop
- Bluetooth issues
- Adding a local/network printer
- Configuring Power Management
- Configuring display settings in Windows
- Checking the IP address
- Restoring settings to an earlier time
- Installing an anti-virus software in Windows
- Windows 3rd party software won't load
Install APPS (Messaging, Multimedia SW)
- MS Windows Built-in Applications
- CD key not accepted during installation
- Media player won't update
- Computer hangs-up during the installation of the software
- Computer prompts that there is no enough disk space
- MS Office won't install
- Can't install messaging application
- Messaging application configuration
- Messenger software won't uninstall
- Application Software won't uninstall
- Messenger privacy and security issues
- Can't read disc on CD drive
- Can't play media files
- Managing your library, playlists, and media information
- Driver / codec updates
- Can't burn to CD
- Internet radio won't work
- Customizing the application
- Problems downloading with IE
- Unable to save images in proper format
- Restrictions error while opening the Internet Options
- Missing Tabs in Internet Options Control Panel
- Changing Internet Explorer default download directory
- Images not displayed in web pages
- Internet Explorer opens as a small Web pages
- Setting Internet Explorer as default browser
- Cannot open Internet Explorer (flashes and it quits)
- Downloading complete installation package of IE
- Reinstalling or repairing IE in Windows XP
- Error " not passed Windows logo testing, while reinstalling IE"
- Removing the right-click context menu entries in IE
- IE favorites are missing
- Cannot open IE from a limited user account in XP
- How can I setup proxy server on my Internet Explorer?
Peripherals / Devices / Accessories
- Printers
- Can't install printer
- Printer driver problem
- Printer configuration
- Can't print to the printer
- Can't add, change or delete printer
- Setting up default printer
- Slow printing problems
- Computer hangs-up when the printer is connected to it
- Page margin set-up
- Getting "out of memory" error or a spooler error
- Documents come out faded or striped
- MP3 / MP4 Players
- File extension problem
- Won't play files
- Firmware updates
- Battery / power related problems
- MP3 player freezes
- MP3 player shuts OFF
- MP3 player won't turn ON
- USB port of the player not working
- MP3 player heats up
- Computer doesn't recognize when the MP3 player is not connected to it
- Cannot copy files to and from the MP3 player
- Unable to play downloaded MP3 files from pay sites
- Cannot delete track / files from player
- Can't maximize player disk space
- Computer turns off when MP3 player is connected to it
- iPod shows a folder icon with an exclamation point
- iPod is locked and does not respond
- iPod shows an unhappy ipod face on the screen
- iPod cannot sync songs with iTunes
- Reset iPod / MP3 to default settings
- Creating playlist
- Extending battery life
- Setting-up music system
- My computer cannot play songs with my music system.
- The songs being played on my music system gets cut-off periodically.
- My computer cannot detect the music system.
- Mouse
- Mouse not recognized
- Can't install driver
- Mouse configuration
- Serial mouse not recognized when connecting to the external serial port
- Mouse pointer moves really slow
- Mouse pointer does not move
- The mouse buttons do not work
- The mouse pointer moves erratically
- Mouse won't right click, or won't double click
- Keyboards
- Can't install driver
- The keyboard is not detected
- The keys do not work
- The keyboard shortcuts do not work
- Getting keyboard error when booting my computer
- Keyboard won't respond at all
- CD-ROM / DVD
- CD player won't come on when inserting an audio CD
- Receiving a "CD ROM is not accessible" error
- Can't read disc on CD drive
- CD stuck inside the drive
- Webcam
- Can't install driver
- Resolution problems
- Webcam installation
- WebCam is not updating
- WebCam loads slowly
- WebCam shows a white page, a partially loaded page, or an error message
- Webcam sound is not working
- Firmware / Driver updates
- Webcam refresh rate problem
- Digicam
- Firmware updates
- Resolution problems
- Camera Configurations / Operations / Features
- Internal / External storage
- Compatible accessories
- Battery / power related problems
- Supported file formats
- Printing options
- Hardware connectivity issues
- Editing software
- Audio related concerns
- Adding new Hard drive / Memory
- Second hard drive not showing in my computer
- Boot error after connecting second HDD
- Second memory not detected
- Windows never recognizes a drive at the actual size.
- Hard drive LED does not lit up
- Hard drive error codes
- No Operating System Found
- Hard drive not found
- Head select error
- Drive read failure
- Drive write failure
- Bad track error
- Bad sector error
- Computer won't boot properly
- Hearing beeping sounds after installing the memory
Network / Internet / VoIP - Initial internet sharing
- Wireless
- Connecting peripherals
- Computers can't get online wirelessly
- Wireless security
- Wireless adapter installation
- Wireless router and adapter setup
- Can't play online game wirelessly
- Adding wireless computer/s to the network
- Sharing files on the network
- Blocking sites on the router
- Installing a new router and/or adapter
- Slow internet connection
- Router is being hacked
- Can't print wirelessly
- Can't see the wireless network
- Configuring a wireless repeater
- Disabling the SSID
- Limiting the number of users connecting to the wireless router
- Intermittent wireless connection
- VPN connectivity
- Wired
- Network adapter installation
- Installing a new router
- No internet connection through the router
- Sharing files on the network
- Resetting the router to default settings
- Only one computer can get online, the others can't
- Port forwarding/trigerring and other advanced router settings
- VPN connectivity
- SSL-access problems
- Static IP configuration on router
- PPPoE router setup concerns
- Internet access problem on some computers
- Can ping websites but can't view them
- DNS-resolution problems
- Modem
- The computer I am trying to dial into is not responding
- No dial tone
- "No modem present" error
- Modem automatically dials when opening certain programs or documents
- Modem disconnects frequently
- Receiving a "no such user name" and/or password error
- Email
- Can't connect to the email
- Can't find messages
- Outlook won't open
- Cannot send email
- Slow email connection
PC Security / Databack-up (Advance security configuration)
- Malware removal and prevention
- Spyware and virus removal
- Antispyware setup
- Antivirus setup
- Firewall setup
- Preventing pop-ups
- Anti-virus software won't install
- Preventing email spams
- Backup
- Backup your Email and Outlook Express Accounts
- Backup registry files
- Backup files
- Hard drive back-up
SW Help
- Popular Software
- CD key not accepted during installation
- Media player won't update
- Anti-virus software won't install
- Computer hangs-up during the installation of the software
- Computer prompts that there is no enough disk space
- MS Office won't install
- Can't install messaging application
- Messaging application configuration
- Messenger software won't uninstall
- Application Software won't uninstall
- Messenger privacy and security issues
- Internet radio won't work
- Customizing the application
- Problems downloading with IE
- Unable to save images in proper format
- Restrictions error while opening the Internet Options
- Missing Tabs in Internet Options Control Panel
- Changing Internet Explorer default download directory
- Images not displayed in web pages
- Internet Explorer opens as a small Web pages
- Setting Internet Explorer as default browser
- Cannot open Internet Explorer (flashes and it quits)
- Downloading complete installation package of IE
- Reinstalling or repairing IE in Windows XP
- Error " not passed Windows logo testing, while reinstalling IE"
- Removing the right-click context menu entries in IE
- IE favorites are missing
- Cannot open IE from a limited user account in XP
- Setting-up proxy server on my Internet Explorer
- Can receive Instant Messages, but not send them
- Can send Instant Messages, but not receive them
- When viewing a profile, opening E-mail, or clicking a link, getting a "create an association" error, or nothing happens
- Getting invalid Token when viewing webcam
- Getting an error "You are currently unable to use the service" error when viewing webcam
- Getting an error when I try and login, "Your account is locked for security reasons"
- People always boot me from chat
- Getting the error "Unfortunately, we are unable to process your request at this time" on Yahoo!. When trying to login to chat, games or email.
- Ypager has caused an error in SWFLASH.OCX
- Getting error in profile Pics: "this doesnt appear to be one of your identities"
- Ypager crashes or performs an illegal operation on startup or right click
- Changing proxy settings in Firefox
- Iinstalling Apache Web Server in Windows
- Installing MySQL Server in Windows
- Installing PHP in Windows
- Configuring MS Outlook to work with my ISP E-mail account
- Basic formula editing/troubleshooting in MS Excel
- Creating tables in MS Excel
- Formatting document in Microsoft Office or OpenOffice
- Inserting pictures in MS Office
- Inserting pictures in Open Office
- Creating charts in MS Office or Open Office
- Protecting a cell in MS Office
- VLOOKUP function in MS Excel
- Putting password in MS Excel workbook
- Creating presentation from scratch (MS Office or Open Office)
- Inserting MS Excal chart in an MS Powerpoint presentation
- Printing email messages in MS Outlook or in Evolution Mail
- Using calendar in MS Outlook or Evolution calendar
- Managing/sorting email messages in MS Outlook / Evolution
- Inserting signatures in MS Outlook and Evolution Mail
PC Optimization
- PC Tune-up and Optimization
- Registry Tweaking
- Blocking sites on Internet Explorer or Firefox
- Hard disk Management
- Computer Hardware and Peripheral Installation
- Memory and Virtual Memory Usage
- ISP Troubleshooting
- Bandwidth Management
- PC Diagnostic
- Power Management
- Execution Time
- Speed test
- Adding user accounts and password
